Cloud Virtualization and Systems Architect

Job Description

About Avaya

Avaya enables the mission critical, real-time communication applications of the world s most important operations.
As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of
software and services for contact center and unified communications offered on premises, in the cloud, or a hybrid.
Today s digital world requires communications enablement, and no other company is better positioned to do this than Avaya.
For more information, please visit www. avaya. com

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Job Information

Avaya is seeking a senior level virtualization and systems architect. The virtualization and systems architect will help design, deploy and maintain virtualization technology and IT systems which provide always available and secure Avaya Cloud solutions.

The Architect will partner with internal teams to provide technical leadership in all aspects of design, deployment, security and support of virtualization technology and IT systems within a cloud data center. The architect will provide strategic, technical leadership, ensuring that all solutions and architecture adhere to industry

best-practices for scalability, usability, performance, security, and serviceability. The architect will work with security compliance teams to ensure the virtualization platform and IT systems are designed and deployed to meet HIPAA and PCI-DSS security requirements, as well develop and maintain systems and tools which are required for compliance. The architect is expected to handle incidents and escalations to solve and prevent problems that can arise from complex multi-vendor systems. The individual should plan and lead engineering programs and act independently to uncover and resolve issues associated with the development and implementation of operational programs, acts as a mentor to lower levels within the organization, and works with minimal direction when providing solutions to a diverse range of complex issues.


  • Apply mastery level expertise with knowledge of industry trends and ability to apply concepts in support of business requirements.

  • Design, implement and manage VMware based virtualization technology on bare-metal server hardware as well VMware Public Cloud and Hybrid Cloud solutions.

  • Design, implement and manage public cloud compute and storage systems.

  • Design, implement and manage systems used to automate the operation of VMware based virtualization technology, as well automation of the deployment of virtualized solutions on the platform.

  • Design, implement and manage IT systems which support the Avaya Cloud applications including: Microsoft Windows Server Operating Systems, Microsoft Active Directory and related services, and all security related to the Windows environment which operates as multi-tenant and multi-forest.

  • Provide input to security policies. Proactively monitor for patch compliance and analyze patches for compatibility and approve implementation/changes.

  • Multi-Tenant Cloud: Design, implement and manage the virtualization and IT systems stack within a secure multi-tenant environment.

  • Working with security compliance teams, implement and maintain secure platforms to adhere to HIPAA and PCI-DSS requirements. Implement and maintain monitoring systems and tools which are required for HIPAA and PCI-DSS.

  • Respond to issues identified via vulnerability scans, network security scans and PEN tests.

  • Help develop, build, maintain and operate a vulnerability management program.

Responsibilities - continued

  • Help develop, build, maintain and operate solutions required for business continuity and disaster recovery.

  • Help build automated cloud solutions, automated cloud deployment and provisioning systems, cloud management and monitoring systems, new cloud technologies integration, and solutions to migrate customer premise applications to centralized Cloud based applications.

  • Find solutions to isolate, resolve, and prevent the complex problems across multiple teams/technologies.

  • Lead troubleshooting efforts within the data center as virtualization and IT systems SME, working with multiple teams technologies within a complex system.

  • Independently review and verify changes/solutions of high complexity and ensure governance and change management practices are followed.

  • Implement solutions and related projects in cloud environment to meet business needs and customer requirements.

  • Establish and maintain working relationships with customers, hardware/software vendors and service providers.

  • Maintains organizational SLO, SLA, and business continuity programs.

  • Mentor and provide training to global support groups.

  • Provide on call support.


  • 7+ years VMware virtualization and IT systems experience (minimum of 2 years working with cloud) in large-scale global environment; including the installation, maintenance and ongoing support of the virtualization platform and supporting IT systems which provide the foundation to complex solutions.

  • Proven experience supporting and troubleshooting the virtualization layer and virtual networking of Linux-based (90%) and Windows-based (10%) applications in a VMware environment.

  • Experience with other virtualization platforms (Hyper-V, KVM, VirtualBox, Docker) a major plus.

  • Experience designing and delivering solutions for customers within budget and on-time. Must be prepared to discuss solutions and make sound decisions.

  • Experience designing, deploying and maintaining systems used for IT automation. Scripting experience (Python, Perl, Bash, PowerShell, etc) a major plus.

  • Solid networking knowledge and experience, particularly virtual networks and troubleshooting the virtual network.

  • Must have solid experience:

    • VMware VSphere, NSX, VSAN.

    • Operation and management of VMware technologies.

    • Operation and management of Microsoft Windows Servers, Active Directory and related services.

    • Configuration and support of Public Cloud (AWS, Azure, Google, or equivalent) compute and storage platforms, as well other foundation services provided by the public clouds.

  • BS/MS degree in Computer Science, Engineering or a related subject.

  • VMware VCP6+ certified. Additional industry certifications (MCSE, MCP, etc) and/or equivalent work experience.


5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent


Bachelor degree or equivalent experience

Master degree or equivalent experience

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